MYRIAD CIP caters to our clients throughout the entire lifecycle of Contact Center operations. Starting from pre-sales, we collaborate with your team to craft the business requirements document, coding the platform, and overseeing the entire project. We are available to conduct training for your team, and offer post-sales support services.

Consult with Experts

Drawing on 50+ years of combined expertise, MYRIAD CIP is poised to enhance your organization’s efficiency and provide your customers with a superior experience.

Contact centers

The MYRIAD CIP team consists of product experts and seasoned professionals with experience in the communications and technology industries. We are able to complete general scripting work, make changes to and/or expand your IVR, and provide expert technical consulting within the contact center space. MYRIAD CIP has the capability to implement new contact center channels; ACD/IVR, dialers, chat, email, etc. This also includes implementing additional products such as WFM, QM, and API integrations.

implementation partners

Do you use the NICE CXone platform for your call center? Great news! Since 2018, MYRIAD CIP has been a certified implementation partner for NICE CXone. If you are making changes to your contact center, you can request us as your contracted partner for all projects via your NICE CXone salesperson.

At no additional cost, you can save your team the hassle of introducing new points of contact to your project by continuing to work with familiar MYRIAD CIP team members who know the in’s and out’s of your contact center.

Project management

Free up your internal resources to concentrate on strategic initiatives. MYRIAD CIP delivers accountable service through our expert team, each possessing comprehensive knowledge in IT, telecom, and contact center industries. Our team can assist you with processes related to:

  • Carrier transitions

  • Premise to cloud telephony

  • Data & wireless services

  • Telecom tactical outsourcing

  • Bill management

  • Call flow design

  • ROI development

  • Advanced application acquisition

  • Customer experience enhancement

  • Maximization of employee resources

Connect with us

(800) 378-1772

Interested to learn how your business could be a CIP VIP?