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Maximize Efficiency and Reduce Employee Turnover

Transform your Contact Center
for the Modern Era

Connect your contact center with systems that enhance customer experiences and streamline operations. Modernize with advanced CRM integration, Omni-Channel solutions, and AI technology to enhance customer experiences and streamline operations. These systems elevate both customer satisfaction and efficiency by providing a seamless and integrated approach to communication. 

navigating scalability and customer experience

Companies today face countless challenges that necessitate innovative solutions to maintain a competitive edge.

For organizations, scaling customer service operations while ensuring efficiency and adaptability is crucial. A scalable enterprise contact center platform that delivers exceptional, personalized experiences to millions of customers annually is essential. This requires simplifying workflows, handling increased demand, and transitioning from costly on-premises systems to cloud-based solutions for greater efficiency. Additionally, robust business continuity and disaster recovery solutions are vital, especially with the rise of remote work and the need for flexible, reliable infrastructures. As customer expectations grow, adopting advanced technologies is necessary to enhance interactions and maintain high service standards.

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85%
Contact centers now support multiple channels
74%
of Contact Centers now offer remote work options for agents

Enhanced Management and Analytics

Featuring comprehensive reporting tools to manage and analyze customer interactions. Combine workforce management capabilities that use embedded tools for historical data forecasting, and quality management systems that facilitate the recording and review of agent interactions.

Omni Channel Support and Automation

Our solutions provide seamless integration of voice, web, email, chat, and social media channels, enhanced by AI for efficient inquiry routing and automation, alongside real-time CRM integration for continuous and accurate customer updates.

Cloud-based Solutions
and Cost Efficiency

Maximize lead quality while minimizing client interaction costs, complemented by predictive dialing and e-learning solutions that streamline overall operations.

data orchestration and cross-platform
workflow automation
in your Contact Center

Emerging as critical technologies for modern contact centers, Workflow Automation is enabling seamless integration and efficient management of vast amounts of data across multiple platforms.

By integrating data orchestration with cross-platform workflow automation, contact centers can achieve a higher level of efficiency, reduce operational costs, and deliver superior customer experiences. This approach not only supports the scalability and flexibility needed in today’s fast-paced environment but also helps in maintaining data integrity and compliance with industry regulations.

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30% reduction in operations expenses

due to the integration of hyper-automation technologies that streamline repetitive tasks and optimize resource allocation​.  
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Transform your contact center into a
POWERHOUSE
of Innovation & Efficiency

Contact Center AI is revolutionizing customer interactions by enhancing efficiency and personalizing experiences. These cutting edge technologies empower contact centers to automate routine tasks, reduce wait times, and provide real-time, insightful responses, leading to higher customer satisfaction and operational excellence. Discover how AI can transform your contact center into a powerhouse of innovation and efficiency.  

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62%
of businesses are implementing ai to improve customer service
AI DEEP DIVE
Turn contact center challenges into opportunities

schedule a strategy consultation

Evaluate your contact center needs with our experts.

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Testimonial

MYRIAD's broad vendor community empowers them to not only provide valuable solutions, but also the ability to provide end-to-end solutions.

Vice President of Technology

Financial Services Client

Having a technology expert on your side
can make a significant difference.

WITH OVER 30 YEARS OF EXPERTISE you can trust us.

MYRIAD can provide true Omni-Channel voice, email, chat, and social media solutions that elevate customer satisfaction and operational efficiency.