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Expert Insights from MYRIAD

Articles & Case Studies

Stay informed with the latest technology trends and innovations

Boost Agent Satisfaction and Retention with Smart Automation

Contact Centers are the heart of customer interaction, yet they are often places of high stress and rapid turnover. A...

BOAT: Steer Your Contact Center Toward Smooth Sailing

The integration of Business Orchestration and Automation Technologies (BOAT) is steering operations toward enhanced...

Redefining Service Delivery in the Food and Retail Industries

We are constantly hit with the same message: businesses must adapt quickly to the ever-evolving needs of their...

Winning Hearts: Make Your Contact Center a Place Agents Want to Be

In the Contact Center world, the focus is often on metrics like Average Handle Time, First Call Resolution, and...

Overcoming Operational Silos with Workflow Automation

Siloed operations—where departments or teams work in isolation—have long been a thorn in the side of businesses...

Enhanced Patient Care with Contact Center AI

Managing high call volumes while providing exceptional patient care is a persistent challenge for healthcare providers....

The Next Big Things in Unified Communications

Unified Communications (UCaaS) is set to experience groundbreaking changes as businesses adapt to the evolving...

Candidate Experience with Modern Recruitment Technology

Recruiting top talent in a competitive industry is no easy task. Organizations managing high volumes of applications...

Is It Time to Rethink Your Contact Center Technology?

For many businesses, Contact Centers are the backbone of customer engagement. Yet, as customer demands evolve and...

Game-Changers for Solving Complex Customer Challenges

Solving customer problems efficiently is crucial for maintaining a competitive edge. Contact Center platforms have...