Skip to content
Expert Insights from MYRIAD

Articles & Case Studies

The latest technology trends and innovations

Redefining Service Delivery in the Food and Retail Industries

We are constantly hit with the same message: businesses must adapt quickly to the ever-evolving needs of their...

The Role of AI Literacy in Spotting Transformative Opportunities

In today’s rapidly evolving business (and tech) landscape, guesswork isn’t a business strategy.

How Automation Turns Chaos into Cash

In today’s fast-paced (and high-stakes) business environment, standing still is the fastest way to fall behind. If your...

Boost Agent Satisfaction and Retention with Smart Automation

Contact Centers are the heart of customer interaction, yet they are often places of high stress and rapid turnover. A...

BOAT: Steer Your Contact Center Toward Smooth Sailing

The integration of Business Orchestration and Automation Technologies (BOAT) is steering operations toward enhanced...

Winning Hearts: Make Your Contact Center a Place Agents Want to Be

In the Contact Center world, the focus is often on metrics like Average Handle Time, First Call Resolution, and...

Overcoming Operational Silos with Workflow Automation

Siloed operations—where departments or teams work in isolation—have long been a thorn in the side of businesses...

Enhanced Patient Care with Contact Center AI

Managing high call volumes while providing exceptional patient care is a persistent challenge for healthcare providers....

The Next Big Things in Unified Communications

Unified Communications (UCaaS) is set to experience groundbreaking changes as businesses adapt to the evolving...