Experience a unified environment with true Omni-Channel voice, web, email, chat, and social media that will increase customer satisfaction and operational efficiency. A well-designed contact center will make your employees’ jobs easier and more enjoyable. Utilize automation to route points-of-contact to the application, service, or the “RIGHT” agent. Report on and manage the flow of customer contact information via, phone, email, social, and chat all within a single system. Use Artificial Intelligence and Natural Language to resolve simple inquiries and keep the more challenging issues for your agents.
Manage personnel with a workforce management tool embedded in the platform and forecast agent necessity based on the history across all of your points-of-contact.
Review customer calls with quality management and analytics to record agent interactions, measure customer experience, and hear the Voice of the Customer for agent training. Monitor and manage call recording, customer interaction history across all channels, and CRM integration.
Cloud-based call center software helps businesses maximize the quality of leads and minimize the cost of client interaction.
Integrate your CRM and automatically update customer account information accurately in real-time.