Fully Managed Continuous Learning
Automatically retrain AI models with minimal human intervention so that customer conversations improve without needing to train agents or deploy new call scripts.
Provide streamlined, multi-modal conversations that reduce average handle time by directing callers to SMS and collecting caller information faster with visual IVR mobile web forms.
Advanced Analytics and Insights
Transcribe what customers are saying on every call, search for conversation keywords in real-time, and auto-tag conversations based on call attributes to get deeper insights into customer sentiment, most called about issues, and other key call drivers.