These ROI statistics have been shared by one of our clients.
Call Center –
- 312 seats
- 37% cost reduction
- ROI Gains, (speculative), $500k per year, with the addition of WFM, QM/QM
- Analytics, Omni Channel
- Retired 7 years of technical debt
Corp Voice –
- 1800 seats
- 49% cost reduction
- ROI gains of $150k per year, based on increased call quality, enhanced usability of
product, enhanced admin interface.
- Retired 8 years of technical debt.
Thanks again for all your help and support. It was really a pleasure to work with you.
I confirm that the project has been completed for Zelis – CIP New IVR Script. Thank you so much for all of your assistance Linda, you made this process easy and smooth. I look forward to working with you in future projects.
So far everything is working great. We nailed the deadline too and everyone is very pleased that we can make these updates ourselves in the future.
I would like to provide some feedback to you concerning Linda Doughty. Just to tell you up front, she is OUTSTANDING!
Her communication with me was with utmost professionalism. She made great suggestions to make edits to the flow I provided to her concerning our IVR that was in need to be completed. I know she stayed up late to communicate with me concerning the project she worked, and she said she would do her best to make it happen on a deadline I did not think she would be able to do. Basically, you have an employee that performs at a reasonable budget and ahead of schedule, and you know as well as I do that is the type of person everyone would like to deal with.
Please be sure to give her whatever kudos your company provides – she was great to work with and much appreciated!